Customer Information
*
Name of husband
*
Name of wife
*
CB reference No.
*
Name of Customer Care Consultant
Please indicate below your satisfaction with the services provided by
Cryo
Cord
.
1 - Not satisfactory 2 - Good 3 - Excellent
Customer Care Consultant
1
2
3
Friendliness
Helpfulness
Punctuality
Informative
Knowledgeable
Customer Service
1
2
3
Professional advice
Staff responsiveness
Staff courtesy
Information
1
2
3
Brochure
Website
1.
Is the time for responding your enquiries less than 2 days?
Yes
No
If No, please specify:
2.
Did you receive your agreement on time within 14 working days?
Yes
No
If No, please specify:
3.
Are you in the good health after the delivery?
Yes
No
If No, please specify:
4.
Is your baby in good health?
Yes
No
If No, please specify:
5.
Does your cord blood being collected by CryoCord's staff within 3 hours?
Yes
No
6.
Are you satisfied with our Customer Care Consultant's service?
Yes
No
If No, please specify:
I will recommend
Cryo
Cord
's services to my friends and relatives. Below are their names and contact numbers:
Name
Contact Number
*You will be rewarded a referral if your friends and relatives signs up with CryoCord.
I would like to receive
Cryo
Cord
's monthly on-line newsletter.
This is my e-mail address:
Please suggest how can we serve you better in the future (Specific examples would be helpful)
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